What is Credit Reference Bureau (CRB) Zambia

Some of you have been told that you have been reported to CRB  because you faild to pay your loan. What is CRB and what does it do in the credit service? The CRB in Zambia refers to the Credit Reference Bureau, a financial institution responsible for collecting, maintaining, and sharing credit information on individuals and businesses. Its primary role is to help lenders and other financial institutions assess the creditworthiness of borrowers by providing detailed credit reports.

Credit Reference (CRB) Zambia: Contact and online services
Image credit: Je Creatives 

To be in good terms with the lenders you are required to pay back your loan within the agreed period of time or else CRB has records about your repayment behaviors and this will determine if you can get a loan or not. 

Here’s a breakdown of what CRB Zambia does:

1. Credit Data Collection

  • The CRB collects information from a wide range of financial institutions, including banks, microfinance institutions, mobile money platforms, and utility companies. This data includes details about loans, repayment history, defaults, and credit applications.

2. Credit Reports

  • Individuals and businesses can have a credit report generated by the CRB, which contains a detailed record of their borrowing history, outstanding loans, and repayment behavior.
  • Lenders use these reports to determine whether to approve loan applications, as well as to set interest rates and loan terms based on the borrower’s credit risk.

3. Credit Scoring

  • The CRB also generates a credit score based on the borrower’s financial behavior. A higher credit score indicates good creditworthiness, while a lower score suggests a higher risk of default.
  • This score influences how likely an individual or business is to get approved for loans or other forms of credit, and can also impact the terms of the loan (such as the interest rate).

4. Loan Risk Management

  • By providing lenders with access to credit history, the CRB helps reduce the risk of lending to individuals or businesses who may not be able to repay. This system promotes responsible lending and borrowing.

5. Promoting Financial Transparency

  • The CRB helps foster transparency in the financial sector by ensuring that lenders have access to accurate and comprehensive information. This also helps consumers understand how their financial behavior impacts their ability to borrow.

6. Improving Credit Access

  • For individuals and businesses with a good credit history, the CRB can facilitate easier access to credit by giving lenders confidence in their ability to repay loans.
  • Conversely, for those with a poor credit history, the CRB encourages better financial discipline as they seek to improve their credit score over time.

How It Affects Borrowers in Zambia:

  • When you apply for a loan, the lender will typically check your credit report through the CRB to assess your repayment behavior.
  • Late payments, defaults, or a large number of outstanding loans can negatively affect your credit score, making it harder to get future loans or better loan terms.
  • Timely repayments and responsible credit management will improve your credit score, making you a more attractive borrower to lenders.

CRB Contact Numbers Zambia

To get your credit report at CRB, call them using the follwing contacts
Land line: 0211 220 530/36/420500, 
Mobile contact number:  0955985107/5307
Email: CustomerCareZM@transunion.com

Note that  CRB Zambia is operated under TransUnion Africa. There is a fake CRB contact number claiming to be CRB on Facebook please ignore them they may just scam you. CRB Zambia does not have any  facebook profile or page.

In Zambia, the Credit Reference Bureau  (CRB) is the main licensed credit reference bureau, though other companies may also operate in this space. The CRB plays a critical role in enhancing financial transparency and reducing lending risks.